The 7 Steps to successful Credit Control.

Step 1 - Assess risk and control who you give credit to.

Step 2 - Have a credit policy and collections procedure and stick to it.

Step 3 - Build Customer rapport and develop ongoing relationships.

Step 4 - Have the right staff and environment or outsource/automate the process

Step 5 - Have an adequate query management system that everyone supports.

Step 6 - Communicate all issues quickly both internally and externally when required.

Step 7 - Report, analyse and review performance regularly.

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